With over 15 years of experience in digital products, Vanessa Arango is an experienced UX executive, mentor, and public speaker specialising in building user-centered strategies, scaling research operations, and leading high-performing teams. As Director of UX Research & Operations at Delivery Hero, Vanessa has shaped global research frameworks and led a diverse team of professionals across multiple locations and expanded research influence across 30+ global teams. Her strategic vision and leadership have been central in integrating UX Research at scale, ensuring a measurable impact on product development, and fostering strong cross-functional partnerships.